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عقد البيع عن بعد

 

This Distance Sales Contract has been prepared in accordance with the Turkish Law No. 6502 on Consumer Protection and the related Regulation on Distance Contracts. It applies to all digital product purchases made through www.chartsaga.com and is deemed concluded electronically under the following terms.

1. Parties

Seller (Service Provider):
www.chartsaga.com
Email: support@chartsaga.com
Website: www.chartsaga.com
(Hereinafter referred to as the "SALES PLATFORM")

Buyer (Consumer):
The individual who places an order via the website
(Hereinafter referred to as the "BUYER")

2. Subject of the Contract

This contract regulates the mutual rights and obligations arising from the electronic delivery of the digital products purchased by the BUYER from the SALES PLATFORM, with the details of the product and price clearly stated.

3. Product and Service Information

Before confirming the order, the BUYER reviews and approves the following: the type of product (digital content), its format (PDF, image, spreadsheet, etc.), the price, and the total cost including applicable taxes.

4. Delivery Terms

  • Upon successful payment, the digital product is delivered immediately or within 24 hours via email or a download link on the user dashboard.

  • In case of non-delivery, the BUYER must contact the SALES PLATFORM immediately.

5. Right of Withdrawal and Refund

IMPORTANT: The right of withdrawal does not apply once access to digital content has begun.

5.1 Legal Basis in Turkey

  • Regulation on Distance Contracts, Article 15/1-g:

    "The right of withdrawal shall not apply to contracts for services that are performed instantly in electronic environment or for intangible goods delivered instantly to the consumer."

  • By placing the order, the BUYER acknowledges and consents to this condition.

5.2 European Union (Consumer Rights Directive 2011/83/EU)

  • Article 16(m): The right of withdrawal becomes void once the download or access of digital content begins, provided that the consumer has given prior express consent and has been informed of the waiver of this right.

5.3 United States (FTC Guidelines)

  • Refunds for digital content are not mandatory. The seller may choose to provide solutions based on a discretionary satisfaction policy. Chartsaga does not offer automatic refunds after access to content is granted.

5.4 Exceptional Circumstances

  • If the digital file is corrupted, incomplete, or fails to download, the SALES PLATFORM will provide a corrected version or new link.

  • No refunds will be issued outside such technical cases.

6. Pricing and Payment

  • All product prices are listed inclusive of VAT (if applicable).

  • Payments are processed securely via credit card or online payment systems (e.g., iyzico, Stripe).

  • Delivery begins once the payment is confirmed.

7. Dispute Resolution

In the event of a dispute:

  • The BUYER should first contact the SALES PLATFORM to seek a resolution.

Jurisdiction and Governing Law

  • In all disputes arising between the parties, Turkish law shall apply, and the Consumer Courts and Enforcement Offices of Çankırı, Turkey, shall have jurisdiction.

  • Under Law No. 6502:

    • Disputes under a certain monetary threshold are handled by Consumer Arbitration Committees,

    • Disputes above that threshold fall under the jurisdiction of Consumer Courts.

8. Enforcement

By placing an order, the BUYER declares electronically that they have read and accepted all terms of this contract. This contract comes into force upon completion of the order.

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