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Delivery and Refund Policy

1. Product Type and Delivery Method

All products sold through www.chartsaga.com are classified as digital products. These include e-books, downloadable posters, PDF documents, analysis files, and similar content.

All products are delivered exclusively online, either via email or as a download link accessible through the user dashboard. There is no physical shipment or postal delivery involved.

2. Delivery Timeframe

Once payment is successfully completed:

  • Products are delivered instantly or within 24 hours at the latest.

  • If the delivery email is not received, users should check their "spam/junk" folder or contact us directly.

3. Refund Policy

Due to the nature of digital content, returns and cancellations are restricted. Once the product is delivered and access is granted, it is considered consumed and non-refundable.

3.1 Legal Basis

Turkey (Distance Contracts Regulation / Law No. 6502 on Consumer Protection):

  • Article 15/1-g of the Regulation: "The right of withdrawal shall not apply to contracts for... services performed instantly in electronic environment or intangible goods delivered instantly to the consumer."

European Union (EU) – Consumer Rights Directive 2011/83/EU:

  • Article 16(m): The right of withdrawal does not apply if the digital content download has started with the consumer’s prior express consent.

United States (US) – FTC Guidelines:

  • Refunds for digital products are not mandatory. Providers may establish and apply a fair customer satisfaction policy at their discretion.

4. Exceptional Cases

  • If the file is corrupted, fails to download, or a wrong file is sent, our support team will provide a corrected link upon request.

  • Outside of such technical issues, no refunds will be granted.

5. Disclaimer of Liability

By completing a purchase, the user acknowledges that the product is digital, access is granted instantly, and as such, no refund requests will be accepted once the delivery is made.

6. Support and Contact

For any technical issues, delivery problems, or usage difficulties, please contact us:

Email: support@chartsaga.com
Website: www.chartsaga.com/contact

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